GTB Unable to Explain How N100,000 Allegedly Crawled out of Customers Account

Folake Egbadon, a Port Harcourt-based entrepreneur, has recounted how N100,000 was withdrawn from her Guaranty Trust Bank account without authorisation on December 4.

Speaking with FIJ, Egbadon stated that she received an OTP while she was within the premises of a branch of the bank in Rumuokoro, Port Harcourt, River State.

She said she ignored the message and complained to the bank immediately but two days later, she received a debit alert.

“I was at the bank to withdraw and was in the queue to use the ATM when I received an OTP for a transaction I did not initiate,” she told FIJ.

“I was surprised at this because my card was still in my purse at the time.

“Immediately, I reported the incident to the Customer Information System (CIS) officer at the same branch who promised to escalate the card transaction on my account. He did and told me I would get feedback from the bank.”

Egbadon said she received no response from the bank until December 6 when her account was debited.

“Unfortunately, there was no feedback until the debit alert dropped. I called the customer care representative wanting to know where the amount was transferred to, but I was not obliged, instead a card dispute form was sent to me by email,” she said.

“I have since filled and submitted the form at the same Rumuokoro Branch. They acknowledged it but I have no response from them till now.

“What they said in the acknowledgement was that they had received my complaint and it would be resolved on or before December 14.

“However, they are yet to refund my money and I have no idea or information about how N100,000 crawled out of my account.”

FIJ sent an email to the bank’s official email address on Wednesday evening but received no response at press time.

Source: fij.ng