Fidelity Bank’s System Failure Costs Customer an Apartment Deal

A wave of frustration swept through the online community as customers of Fidelity Bank took to social media to express their disappointment and anger over the bank’s failed transaction system.

Businesstimes.ng discovered that the complains have become unbearable with customers sharing their harrowing experiences of failed transactions, unresponsive customer service, and the resultant financial losses.

One customer lamented about missing out on an amazing house deal due to the bank’s system failure.

“Because of you guys, I am about to miss an amazing house I was supposed to pay for today. You guys keep disgracing someone. I don’t know if it’s a mistake that I am using your account,”

“I had to leave in shame. They literally sent me away cause I couldn’t close up on the house. Your online transaction kept saying failed,” the customer wrote, expressing frustration and disappointment.

These incidents have led some customers to reconsider their relationship with the bank.

One Gideon, a customer who has been with Fidelity Bank for just two months, noted that he intended to use the bank for his business account but has now changed his mind.

“I would rather go through the stress of opening another business account than continue this with you guys,” he stated.

The issues aren’t limited to transaction failures. Some customers have also reported difficulties with account management. One customer complained about having their account frozen for weeks, “You guys refuse to unfreeze my account for weeks now.. can’t have proper account activities.. very poor service from Fidelity.”

The problems seem to be recurring, with some customers noting that the bank’s network experiences downtime every month-end.

“Our company paid salary since morning, up till now you are yet to credit all our workers, every month ending your network will face downtime, frustrating Nigeria,” another customer noted.

Even investors who have bought shares in the company are not spared. One shareholder complained about not having his shares allotted to his CSCS account despite paying for them. “I bought shares from you people and till now it wasn’t allotted to my CSCS account, wrote and sent mails severely nothing was done on it, infact am not impressed with service at all.”

The outpouring of complaints highlights the need for Fidelity Bank to address its technical issues and improve its customer service. As one customer aptly put it, “If it’s to charge us for service you won’t experience downtime, na God go judge Una for keeping us hungry today.”

The bank’s reputation and customer loyalty hang in the balance, and it remains to be seen how the bank will respond to these criticisms and work towards resolving the issues.