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Alleged Fake Credit Alert of N140,000, Customer Accuses UBA Staff of Conspiracy

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It is no longer news that United Bank for Africa (UBA), has been able to overcome many obstacles all through the years and as such, they have been having a good time as they continue to celebrate their 75years of success and customer relations and counting.

But this celebration seems to be hindered by several complaints from some of its customers who have taken to social media to call out the bank with an attention on one customer who claimed she got fake credit alert without the money in her account from her creditor who is also a UBA account holder.

Businesstimes.ng noticed the accusation which according to the customer, she claimed that she has not been able to reach the sender because the bank staff told the sender that the money has been credited to her account.

In the words of the customer, “A fellow UBA account holder did a fake transfer (because I wasn’t credited and cfc confirmed as well) of 140,000NGN to me on 20th September, 2024 at 1:46pm and even generated receipt from the so-called transaction.
All efforts to liaise with the sender as initially guided has proved abortive simply because your officials at Oja Oba Ilorin branch told the sender the fund is in my account while my bank statements and CFC agents contradicts that claim.
The sender’s details has been shared with cfc hoping for resolutions but it seems none is coming any time soon except the branch manager is queried where the fund was diverted to. @centralbankng
@tonyelumelufoundation @tonyoelumelu What is the ultimatum for the recall processes for errors in electronic fund transfers (EFT) again, please especially in cases where both the sender and supposed receive holds account with the same @ubagroup”

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