A Fidelity Bank customer has taken to social media to express frustration after a ₦100,000 transfer he made to his sick parent allegedly failed, with the funds neither credited to the recipient nor returned to his account.
The customer, identified as Brian, said the transaction was initiated on February 4 but remains unresolved several days later. He attributed the issue to a system malfunction and appealed to the bank for urgent intervention.
In his words, “I’m about losing my 100k… money I tried sending to my sick parent since 4th February and up till now they haven’t received it. Even when the transaction status shows ‘system malfunction.’”
Brian noted that the funds were meant for his parent’s urgent needs and said the delay has caused him significant distress. He called on Fidelity Bank to investigate the issue and ensure a prompt refund or completion of the transaction.
The complaint adds to a growing list of customer concerns in the banking sector over delayed or failed electronic transfers, especially during periods of network instability.
As of the time of filing this report, Fidelity Bank had not issued an official response to the specific complaint. Customers are, however, advised to report failed transactions through official bank channels, including customer care lines, mobile apps, or by visiting the nearest branch, to enable timely resolution.
