An Access Bank account holder, Chisom Rose Dunu, has publicly raised alarm over the unauthorized withdrawal of funds from her account, questioning the bank’s accountability and security measures. In a post on social media, Chisom detailed how money was debited from her account without any One-Time Password (OTP) notification or her authorization.
According to Chisom, her initial complaint via email to the bank was met with a dismissive response, stating: “Case closed with feedback, we empathize on loss of your funds.” She expressed frustration, insisting that the recipient account should be traceable, and criticized the bank for not taking responsibility:
“We need to start taking accountability in this country. Everything is not about the government… I kept my money in your care, and it’s your responsibility to take accountability for any loss! Or is this an in-house theft?”
Chisom emphasized that she did not lose her card, did not set up any automatic debits, and no one else has access to her account, PIN, or banking app. She questioned how such a transaction could have been processed smoothly without triggering the bank’s security alerts:
“No card loss. No one has my pin or access to my app nor card. So can you explain to me how that money was debited smoothly without any email or OTP for transaction authorization sent to me?”
Her public complaint has sparked discussions on social media, with many questioning the security protocols of Nigerian banks and calling for greater transparency and accountability in handling customers’ funds.
